I recently came across a fabric company called Frumble, who stock a fantastic range of fabrics (seriously, I could buy most of their store). I ordered three fabrics at 2m each: a red owl fabric to make a Christmas top, a yellow wolf fabric and a cream cat fabric, also for tops.
When I received the fabrics, I threw the whole lot in the wash, along with some towels and other miscellaneous items (I hate running a half-empty washing machine!). Because I intended to use the fabrics to make clothing, it’s a good idea to wash them first, then they do any shrinking before you’ve cut and measured them (no-one wants to spend ages making a top only for it to shrink the first time you wash it!).
This is where my tale of woe starts, because the red owl fabric leaked, and dyed all the white and cream items in my wash an inconsistent shade of pink. For the tea towels that got dyed, I didn’t care, but my lovely new cat fabric that I’d just spent £24 (40$) on was one of the pink victims.
At this point, I contacted Frumble to let them know what had happened, to see if they could replace the cat fabric. My reasoning is as follows:
1) There was no warning on the red fabric that it was liable to leak and dye everything pink
2) I’ve been sewing regularly for four years now, and I’ve never had a new fabric leak in the washing machine (and I wash quilts after I’ve sewn them so if I did have this problem it would be a disaster!)
Frumble replied that red fabrics often leak, and suggested I buy a colour corrector detergent thing to wash the fabric with, which I don’t want to do because a) I’d never use it again so it’s a waste of money, and b) I go out of my way not to put chemicals in the wash so I’m not going to start now.
I emailed them back to point this out, and also to point out that saying that reds often leak is not an adequate response, given that I haven’t had this problem before and the fabric didn’t carry a warning (either in the shipping note or on their website). Frumble ignored my second email, and I’ve not had a response.
If the cat fabric had been dyed pink evenly, I would probably have used it to make a top, as I’m really not fussy. However, it hasn’t dyed evenly and as such is unsuable.